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Privacy & POPIA

Legal / information handling / website use

Privacy, handled with operating clarity.

This page explains what Gridline collects, why it is collected, how it is protected, and what rights you have under South Africa's POPIA Act.

How to read this page

A legal page that stays easy to navigate.

The summary below is followed by the full policy. Use the section links to move directly to the part you need, whether that is cookies, retention, sharing, or your POPIA rights.

01

Responsible Party & Information Officer

Gridline Consulting (Pty) Ltd is the responsible party for the personal information described in this policy.

Responsible party: Gridline Consulting (Pty) Ltd

Information Officer: Theuns Strydom

Email: info@gridlineconsulting.co.za

Phone: +27 62 366 9514

Website: gridlineconsulting.co.za

Country: South Africa

02

What Personal Information We Collect

We only collect information that is necessary for the purposes set out in this policy.

Contact form submissions

  • Full name
  • Email address
  • Phone number, optional
  • Company name, optional
  • Service of interest
  • Message and enquiry details

Automatic and analytics data

  • Pages visited and time spent
  • Browser type and device
  • Referring website
  • General geographic location
  • Only collected after cookie consent
03

How We Use Your Information

  • Respond to your enquiry: we use your contact details to reply to messages submitted through the contact form.
  • Improve the website: with your consent, anonymised analytics data helps us understand usage and improve the experience.
  • Fulfil a contract or pre-contractual obligation: if you engage Gridline for services, information is processed as required to deliver that work.

Gridline does not use personal information for unsolicited marketing without explicit consent.

04

Cookies & Analytics

The website uses cookies and Google Analytics 4. Analytics is not activated until consent is given through the cookie banner.

Cookie / tool Purpose Consent required
gridline_cookie_consent Stores your cookie preference, accepted or declined. No, this is functional.
Google Analytics 4 (_ga, _gid) Anonymised website usage statistics such as pages, sessions, and device type. Yes, only after consent.

You can withdraw cookie consent by clearing browser storage or declining if the banner appears again. Declining does not prevent normal use of the site.

05

Sharing of Information

Gridline does not sell, rent, or trade personal information. Information is only shared in limited cases:

  • Service providers: third-party email or form-delivery services may process submissions under confidentiality obligations.
  • Analytics, with consent: anonymised information is shared with Google Analytics for website improvement only.
  • Legal obligation: information may be disclosed if required by South African law or a valid court order.
06

Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact form enquiries are retained for up to 3 years for business record purposes. You may request deletion of your information, subject to legal retention obligations.

07

Security of Your Information

Gridline takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. The website is served over HTTPS. No internet transmission method is completely secure, so absolute security cannot be guaranteed.

08

Your Rights Under POPIA

As a data subject under POPIA, you may:

Access

Request confirmation of whether Gridline holds your information and request a copy.

Correction

Request correction of inaccurate or outdated personal information.

Deletion

Request deletion of personal information, subject to any legal retention duties.

Objection

Object to processing on reasonable grounds.

Withdraw consent

Withdraw any consent previously given for processing.

Complaint

Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

To exercise these rights, contact info@gridlineconsulting.co.za. Gridline will respond within 30 days of receiving the request.

09

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practice or legislation. The last updated date at the top of the page reflects the latest revision.

Questions about privacy

Need clarity on how your information is handled?

Contact the Information Officer directly if you want to ask about this policy, your rights, or how Gridline handles website enquiries.