01
Responsible Party & Information Officer
Gridline Consulting (Pty) Ltd is the responsible party for the personal information described in this policy.
02
What Personal Information We Collect
We only collect information that is necessary for the purposes set out in this policy.
Contact form submissions
- Full name
- Email address
- Phone number, optional
- Company name, optional
- Service of interest
- Message and enquiry details
Automatic and analytics data
- Pages visited and time spent
- Browser type and device
- Referring website
- General geographic location
- Only collected after cookie consent
03
How We Use Your Information
- Respond to your enquiry: we use your contact details to reply to messages submitted through the contact form.
- Improve the website: with your consent, anonymised analytics data helps us understand usage and improve the experience.
- Fulfil a contract or pre-contractual obligation: if you engage Gridline for services, information is processed as required to deliver that work.
Gridline does not use personal information for unsolicited marketing without explicit consent.
04
Cookies & Analytics
The website uses cookies and Google Analytics 4. Analytics is not activated until consent is given through the cookie banner.
| Cookie / tool |
Purpose |
Consent required |
| gridline_cookie_consent |
Stores your cookie preference, accepted or declined. |
No, this is functional. |
| Google Analytics 4 (_ga, _gid) |
Anonymised website usage statistics such as pages, sessions, and device type. |
Yes, only after consent. |
You can withdraw cookie consent by clearing browser storage or declining if the banner appears again. Declining does not prevent normal use of the site.
05
Sharing of Information
Gridline does not sell, rent, or trade personal information. Information is only shared in limited cases:
- Service providers: third-party email or form-delivery services may process submissions under confidentiality obligations.
- Analytics, with consent: anonymised information is shared with Google Analytics for website improvement only.
- Legal obligation: information may be disclosed if required by South African law or a valid court order.
06
Data Retention
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Contact form enquiries are retained for up to 3 years for business record purposes. You may request deletion of your information, subject to legal retention obligations.
07
Security of Your Information
Gridline takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. The website is served over HTTPS. No internet transmission method is completely secure, so absolute security cannot be guaranteed.
08
Your Rights Under POPIA
As a data subject under POPIA, you may:
Access
Request confirmation of whether Gridline holds your information and request a copy.
Correction
Request correction of inaccurate or outdated personal information.
Deletion
Request deletion of personal information, subject to any legal retention duties.
Objection
Object to processing on reasonable grounds.
Withdraw consent
Withdraw any consent previously given for processing.
To exercise these rights, contact info@gridlineconsulting.co.za. Gridline will respond within 30 days of receiving the request.
09
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practice or legislation. The last updated date at the top of the page reflects the latest revision.